The Management of the Ibadan Electricity Distribution Company (IBEDC) Plc on Wednesday issued a public warning over fraudulent text messages sent to customers, promising false electricity bill refunds.
The scam messages, which have been widely circulated across mobile networks, impersonate the company in an attempt to trick unsuspecting recipients into clicking on malicious links.
IBEDC explained that the fraudulent texts are often sent using the display ID “FROM: IBEDC.”
“The attention of IBEDC has been drawn to SMS messages claiming that customers’ utility bills have been recalculated and that a refund is available. We wish to categorically state that IBEDC is not conducting any refund exercise through that website or any similar third-party link,” the management stated.
The company clarified that it is not presently carrying out any mass refund initiative. The fake messages specifically direct customers to a third-party website, “www.infodhe.online,” which has now been officially identified as a phishing platform.
“The SMS in circulation did not originate from IBEDC, does not represent our processes, and is not linked to any of our approved platforms or channels,” the company clarified.
To minimise the risk of financial loss, IBEDC urged customers across its service areas to remain vigilant and safeguard their personal information.
“Customers are strongly advised to ignore and delete any SMS claiming refunds and are warned strictly against clicking the provided links.
“Individuals should not disclose their banking details, card information, BVN, OTP, passwords, or any personal data to these websites or to unknown callers claiming to be from the utility provider,” the company emphasised.
The management further reiterated that all legitimate activities — including electricity payments, account enquiries, and authorised refunds — must only be carried out through recognised channels such as iRecharge, accredited payment agents, and IBEDC business offices.
“All legitimate transactions should only be conducted through IBEDC’s authorised platforms. We encourage the public to report any suspicious SMS, calls, or websites using the company’s name to our customer care channels immediately,” the management urged.
The statement ended with a firm caution regarding the consequences of engaging with fraudsters.
“IBEDC will not be liable for any losses or damages arising from transactions or interactions conducted through unauthorised, third-party, or fraudulent platforms falsely claiming to represent the company,” the statement concluded.
Customers who wish to confirm any information have been advised to contact IBEDC through its official customer care lines or verified social media accounts.
